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Workflow triggers

Steve Jones
  • Updated

The majority of our Order Tagger workflows are triggered when we receive a Shopify Webhook. Webhooks are sent out by Shopify when certain events occur in your store and they contain data that informs us of the nature of the event and any associated order id, customer id, refund id or fulfilment id etc.

When creating a workflow in Order Tagger, you have the option to select when it should be triggered.

Available workflow triggers

There are currently 7 triggers that you can select from to begin your workflow:

2-triggers-OT.jpg

  1. Run this workflow when orders are created - This trigger should be used when you wish to run an Order Tagger workflow against any order that has been created via any of your available Sales Channels.

  2. Run this workflow when orders are fulfilled - This trigger should be used when you wish to run an Order Tagger workflow against an order that has been updated to indicate that it has been fulfilled completely.

  3. Run this workflow when orders are partially fulfilled - This trigger should be used when you wish to run an Order Tagger workflow against an order that has been updated to indicate that it has been partially fulfilled.

  4. Run this workflow when orders are paid - This trigger should be used when you wish to run an Order Tagger workflow against an order that has been updated to indicate that it has been paid.

  5. Run this workflow when orders are cancelled - This trigger should be used when you wish to run an Order Tagger workflow against any order that has been fully cancelled.

  6. Run this workflow when a refund is issued - Use this trigger to highlight any order where there has been a partial or full refund to the customer.
    Read more about how to use the refund trigger

  7. Run this workflow when a fulfillment is updated - Use this trigger to highlight any order where there has been an update to a fulfillment, for example, when a tracking number or tracking url is applied to the fulfillment.

Need any help?

If you have any questions about workflow triggers or any other Order Tagger related question, then please do just get in touch.

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